With this new Helpdesk Module, all customer inquiries and questions can be answered much more easily, and it will also be another tool to help organize and better manage the internal tasks that are carried out.
With our support ticket module, you can centralize all the information that requires customer service in one place, in this way it will be much more agile to be able to resolve conflicts, answer questions, be able to send commercial information, and thus ensure full customer satisfaction.
This is a completely online system, it is an application that is accessible from any PC, Tablet, and smartphone that has an internet connection, with the convenience of not having to download or install anything.
The new Support Ticket Module can be synchronized with your email, a ticket entry form can be integrated into your website, your contacts can be imported, a ticket management portal can be created so that each client can enter and consult their tickets, it can be integrated with the project management module, and you can also have access to all the statistics and information that allows analysis to improve, as well
In this way, customer service can be improved, and time loss can be avoided, since tasks will not be duplicated, and the time dedicated to each client can be controlled very easily, this means an increase in their satisfaction, and an increase in the productivity of the people who are in charge of customer management, as well as a saving in staff costs, and the security that there will be no issue that remains unresolved.