The timenet service module automates the management of notices, queries and internal tasks, so that a higher quality customer service can be offered, because all your requests will be centralized in one place, and therefore there will be no loss of time derived from doing the tasks twice.
The new service module will also allow better control of the time dedicated to each customer, facilitating the organization, control and monitoring of the work to be done within the companies, because the productivity of the staff dedicated to "customer service" can be increased, and it will prevent any issue from remaining unresolved, therefore it will help increase customer satisfaction and save personnel costs.
The main characteristics of the new Timenet service module are the following:
- Ease of use for the company and for the people who work there.
- Improved service for customers.
- Integration with email and the website.
- Customer portal, with private area to see the status of their queries.
- Statistics that will allow management analysis.
- Completely online and without having to install anything.
- Accessible from any device with an internet connection.
- Possibility of integration with management programs.